As many as 22 groups from Sunan Gunung Djati State Islamic University Bandung held a Benchmarking to Universitas Brawijaya (UB). 22 groups consisting of seven public relations staff, 15 staff of the Center for Information Technology and Database (PTIPD), and six staff of Governance and Public Information Openness Service Center for Information Management and Documentation (PPID). The group was received by the Head of the Documentation and Complaints Information Directorate (DIDK) Zulfaidah Penata Gama, S.Sc., M.Sc., Ph.D in the senate room.
Head of PPID Executor Dr. Iu Rusliana explained that Benchmarking activities to UB were carried out to learn how to start managing incoming information and complaints.
“To improve information management in your office, you started benchmarking at various universities. In 2021 we still haven’t entered an informative college. Finally we submitted a letter of request for assistance to the information commission. We study and prepare Monev. Allhamdullillah we entered number 2 among Islamic religious colleges. But it turns out that it’s nothing. My staff is still limited,” said Iu.
He added, currently at PPID Sunan Gunung Djati there are two staff who receive calls every day and receive WA.
“I am not always there because I also teach at the Faculty at Usuludin. When we discussed, it turned out that we had to learn more to improve service. We have to learn a lot from UB. It is very appropriate to choose UB which is very experienced,” he said.
The Secretary of University, Dr. Ir. Setyono Yudo Tyasmoro, M.S. explained that currently he is in charge of the Legal and Administrative Division; General Division; Documentation and Complaints Information Division; UPT System and Information Technology; as well as UPT Legal Services Office.
While on this occasion, Zulfaidah explained about the structure and role of DIDK in UB and the flow of complaints through UB-Care.
“Hopefully this activity can add our insights and this year we can maintain it as an informative public body,” said the woman who is familiarly called Ida. (OKY/Humas UB/ Trans. Iir).