The Communication and Information Service of Kediri Regency conducted a working visit to the Information and Public Relations Division, Thursday (7/12/2023). The working visit was carried out regarding the management of Public Information Openness in UB.
“We want to ask how the strategy to be informative,” said Acting Secretary, Sukamto, S.Kom.
Zulfaidah Penata Gama, S.Si., M.Sc., Ph.D. The Head of the Information and Public Relations Division conveyed the innovations implemented by UB. One of them is holding a leadership commitment signing regarding Public Information Openness.
Ida conveyed that UB also has UB Care which is a Feedback and Complaint Service. This service is closed and cannot be known by everyone, since it includes excluded information.
“Usually at the beginning of the year, there is a tsunami of complaints, although sometimes the place to ask is not appropriate, such as asking for scholarship information even though it is already on the website,” she said.
The public can also contribute in assessing UB with the Community Satisfaction Survey. This can be filled in for the wider community or UB academic community.
“We collect this data at the end of the year for HKI (Intellectual Property Rights), right, while the data that PPID must provide information will be updated once a month like the data on the website,” she added.
Innovation was also carried out by selecting KIP Ambassadors. In the first year of implementation, they were taken from Putra Putri Brawijaya.
“They are an extension of us to convey public information openness in the faculty,” she said.
In 2018, she said that UB had received an assessment of Towards Informative, one level below Informative, because UB could not fulfill the assessment of innovation related to applications. The following year was again informative because everyone was trying to fulfill the assessment demands. [sitirahma/ UB PR/ Trans. Iir]
