The Information and Public Relations Division (DIK) Universitas Brawijaya (UB) held a System-Based Satisfaction Survey Workshop for Faculties and Work Units at the Aria Gajayana Hotel, Mall Olympic Garden, Wednesday (5/6/2024).
This activity was aimed for the heads of the Quality Assurance Group (GJM) from all UB Faculties, and the operators managing the Community Satisfaction Survey (SKM) from each Universitas Brawijaya work unit, which was attended by around 54 participants.
Head of DIK UB, Dr. Zulfaidah Penata Gama, A.Si., M.Sc., Ph.D in her speech said that this activity was a continuation of improving the quality of public services that had been planned to make it even better.
“By this event, we want to know the evaluations given by the public to officers and all lecturers and staff at UB, how to serve the entire academic community. Hence in the future, public satisfaction will increase over the years, more and more people will be satisfied, not only lecturers and staff for accreditation purposes will only fill out satisfaction assessments, but actually by filling out this survey the quality of public services will increase,” he said.
Zulfaida also hopes that the stages of upgrading the existing system at SKM will get better and better over time. Starting from 2019, the filling was still offline using paper, gradually becoming online, and in 2024 this will change to an integrated system, from what was originally per faculty can now directly become B1 data.
In the activity which took place from 08.30 to 11.00, the Head of the Complaint Handling and Satisfaction Survey Sub-Division, Darmanto S.Si., M.Si invited GJM and SKM operators for each faculty to inform them of changes to the satisfaction survey system which was not initially system-based. It has been upgraded to innovate to be system-based.
“The hope is that this system will be useful for UB in carrying out a self-evaluation process, system-based sustainable development, so that the leadership level down to the bottom knows the community’s feedback on public services,” he said.
This activity was continued with a workshop with the theme “Workshop and refreshment of UB-care Feedback Service System in UB environment”. This event is in the context of optimizing the quality of service to stakeholders in the field of feedback services through UB-care system. (KAN/UB PR/ Trans. Iir)
